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General Support
Main support page with generalized information


FAQ
Get answers to the most commonly asked questions
E-mail Support
E-mail CyberTime to ask a question not covered here

Frequently Asked Questions

Q:

When I download, I receive an Error 034, I/O error?

A:

You need a new license because an I/O error means you will have to re-download the software.

Q:

Can I use CyberTime to charge for items other than time?

A:

Yes, with the POS console, you can make a list of items you want to sell. You have full control on price, quantity, and even tax.

Q:

CyberTime keeps freezing/locking up during run-time?

A:

This is due to a conflict with the Windows SVGA video driver and the Borland database that Cyber-Time uses. Update the driver with minimum settings of 800 x 600 pixels and 256 colors to correct this.

Q:

I have the sir-cam virus, how do I get rid of it?

A:

Visit www.f-secure.com/v-descs/n.shtml for patches/fixes for viruses such as the sir-cam virus.

Q:

My auto-create accounts print 1 per page, and in the upper left-hand corner?

A:

On your server click the System Administrator icon; in it you must set off your paper-tape style-printing format.

Q:

Is Cyber-Time Windows Me, XP compatible?

A:

Not at this time, but we are working on making later versions compatible.

Q:

I receive an error message "E_fail status". What does this mean & what might be the problem?

A:

The "E_fail status" error message doesn't mean anything and will not affect your software in any way

Q:

When I try to install Cyber-Time, I get an error message that Microsoft Data Access is already installed and cannot be updated?

A:

This error message is only telling you that Cyber-Time has detected the right driver and it does not need to be updated. It will not affect your software in any way.

Q:

I receive error messages; unrecognized database format, cannot perform Table Online operation on a closed dataset?

A:

Make sure that you are not running any anti-virus protection programs, i.e., Norton. Also make sure you do not have any firewalls set up. Anti-virus programs interfere with Cyber-Time by locking it up.

Q:

I received an error "printer index out of range", what could be the problem?

A:

The error message "Printer Index out of Range" is a Windows NT/2000 error. Please check your printer setup and make sure it is configured properly.

Q:

Does Cyber-Time work on a wireless network?

A:

Yes, you can run Cyber-Time on a wireless network.

Q:

How do I set up the remote accounts manager to work with Cyber-Time?

A:

You essentially have to install the server system and have the account manager on the server running when you try and run the remote accounts manager.


B&GT, Inc. - 11470 Springfield Pike Cincinnati, Ohio 45246 (513) 377-1679 sales@cybertimesoftware.com